Getting down to business with interiors, property
I was reviewing the most recent NPS scores for the BoConcept stores in Scotland. If you haven’t heard of Net Promoter Score or aren’t aware of how it is calculated; NPS is the difference between customers who would recommending us very highly and those who would give us a low score because they wouldn’t recommend […]
In my day job our team often get involved with helping our customers sell their homes. So as spring approaches, thoughts about selling your home might turn to action. I’ve pulled together some simple tips on preparing a property for sale. Most of us know the obvious tips like de-clutter, coffee grounds in the oven, kerb appeal […]
Know enough to know what you don’t know Following on from my last post, marketing advice is still top of mind. I was reading a book recommended by my business coach. (Before any of my ‘lovely’ colleagues ask; no it doesn’t have pictures and no, you can’t colour it in!) It is called No B.S. […]
We are having a serious rethink about our marketing so really needed to know for sure who our current customer is therefore I have had our database analysed. Results We now know that the highest percentage of our customers are 35 to 55, live in properties worth well over £320,000, earn over £100,000 with the […]
I have earned thousands of pounds just from reading in my management career. While I have always been a reader, my business coach has encouraged me to read a vast number of business books over the last 5 years. The very first business book I ever read years ago was the One Minute Manager. An […]
A post popped up on my Linkedin feed. It was about an event Fujitsu had been running is the town of Ballerup in Denmark. This immediately grabbed my attention. The Vikings are coming The Danish connection was the first reason which is not surprising given BoConcept’s Danish heritage. The main reason was that Ballerup […]
It’s coming up to that time again; the January Sale which will be a make or break time for many retailers. The turnover and profit from a good January is what keeps them going through the leaner months of February and March. It is also when a few struggling retailers may bite the dust. A […]
We have just been through the recruitment process for a store manager for our new Edinburgh store. This hasn’t been as easy as you would think. We need experienced, results focused managers but they need a couple of other rare skills most other retail stores don’t need. We used the same system as we […]
At my weekly networking meeting we take it turn about each week for one of us to run a 4 minute training session. A while back one of the members brought up the subject of happy customers. He asked us who calls our customers after the job is completed to make sure the customer […]
I’ve been in the interiors business in one way or another since about 1993 and wow, has it changed! From Reid Furniture and the ‘how low can we go’ pricing, all the way to BoConcept and the ‘What do you mean you want a discount? Get out!’ system. It’s been fun so far. I […]